Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the QuickVendors platform ("Platform", "we", "us", or "our"). By accessing or using the Platform—whether as a vendor creating a storefront or as a customer placing an order—you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

These Terms apply to all users of the Platform, including vendors, customers, and any other visitors. They are effective as of the date shown above and supersede all prior agreements relating to the same subject matter.

2. Platform Description

QuickVendors is a Software-as-a-Service (SaaS) platform that enables vendors to create and operate online storefronts and accept payments from customers. The Platform provides the infrastructure and tools for vendors to list products, share storefront links, and receive orders.

Important: All commercial transactions take place directly between the vendor and the customer. QuickVendors is not a party to any sale or purchase agreement entered into through the Platform. Customers transact with the individual vendor, not with QuickVendors. Vendors are solely responsible for their products, descriptions, pricing, and fulfillment of orders.

3. Payment Processing

All payments on the Platform are processed by Paystack, a third-party payment processor. By placing an order on any storefront hosted on the Platform, you agree to Paystack's Terms of Service and Privacy Policy.

The Platform charges a service fee on each transaction processed through a hosted storefront. This fee is deducted at the time of payment processing via Paystack split payments. The applicable service fee rate is displayed to vendors in their dashboard and may be updated from time to time with prior notice.

All payments are denominated in Ghana Cedis (GHS). QuickVendors does not store card or mobile money credentials; all sensitive payment data is handled exclusively by Paystack.

4. Refund Policy

Refund eligibility depends on whether the order amount has already been settled to the vendor:

Refunds are processed via Paystack and typically appear in the customer's original payment method within 3–5 business days, subject to Paystack's processing times.

Refund requests must be initiated by the vendor through their QuickVendors dashboard. Customers seeking a refund should contact the vendor directly in the first instance. QuickVendors does not process refund requests submitted by customers directly to the Platform.

5. Settlement Policy

Vendor payouts are settled by Paystack on a T+1 business day schedule—meaning funds from completed orders are transferred to the vendor's registered payout account (mobile money) on the next business day following the transaction.

Once a payout has been settled by Paystack to a vendor's account, it cannot be reversed or recalled by the Platform. QuickVendors has no ability to claw back settled funds from a vendor's payout account.

Vendors are solely responsible for ensuring that their payout account details (mobile money number and network) are accurate and up to date. QuickVendors is not liable for any misdirected or failed settlements resulting from incorrect or outdated account information provided by the vendor.

For security purposes, changes to a vendor's payout account details are subject to a 30-day cooldown period. During this period, settlements will continue to be directed to the previously verified account. Vendors should plan any account changes accordingly.

6. Vendor Responsibilities

By using the Platform as a vendor, you agree to:

• Provide accurate, complete, and non-misleading product titles, descriptions, images, and pricing.
• Only list and sell goods and services that are lawful in Ghana and compliant with all applicable laws and regulations.
• Fulfill all orders placed through your storefront promptly and as described. Failure to fulfill orders may result in suspension or termination of your account.
• Handle customer queries and complaints in a timely and professional manner.
• Maintain accurate payout account information and notify QuickVendors promptly of any changes, subject to the cooldown policy described in Section 5.
• Not use the Platform for fraudulent, deceptive, or illegal purposes, including the sale of prohibited goods or services.

QuickVendors reserves the right to suspend or permanently terminate any vendor account found to be in breach of these responsibilities, without prior notice where necessary to protect customers or the integrity of the Platform.

7. Limitation of Liability

To the fullest extent permitted by applicable law, QuickVendors and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill.

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

QuickVendors is not responsible for the actions, products, services, or content of any vendor or third party operating through or linked from the Platform.

8. Contact

If you have any questions about these Terms of Service or wish to report a concern, please visit our Contact page.